Terms & Conditions

BOOKING PROCEDURES

Please read the conditions of travel as your booking is subject to the terms & conditions listed below. A contract is entered into once your travel agent or Globotours receives your deposit and we accept and confirm the booking. Please note that travel arrangements are not confirmed until stated so in writing by Globotours. Payment of any monies constitutes acceptance and understanding of Globotours’ Terms & Conditions as laid out below, as listed on our website and in our pre travel documentation.

GENERAL INFORMATION & CONDITIONS

RESERVATION

When making a reservation, you must ensure that your name (and the name of any person(s) for whom you are making a reservation) matches exactly the name as it appears on your (or the person(s) for whom you are making the booking’s) passport.

Deposit

A non-refundable deposit is required to confirm your reservation, which will be applied towards the cost of your package.

For most packages, the standard deposit is $300 per person, but some packages and/or specific departure dates (especially during holiday periods) may require a larger deposit; please check the package page. Reservation will be subject to cancellation if the deposit is not received by Globotours within 7 days after booking of the reservation.

Final Payment

Final payment of the total tour fare is due 75 days prior to your departure date. If your payment is not received by the due date, the reservation will be subject to cancellation and deposit will be forfeited. Full payment deadline may vary based on seasonality. Air and Cruise Packages, Special Instant Purchase Airfare, Customized packages, Special Promotions and Deals may require earlier payment as stated on your invoice/confirmation.

Late Bookings

For new reservations made less than 75 days prior to departure, a $50.00 per person administrative handling fee will be assessed for all tours. Reservations will be taken only with full payment. Late bookings are subject to availability and may incur additional charges assessed by suppliers.

CANCELLATION

The following fees will be assessed per person accordingly when you cancel your reservation:

  • More than 75 days prior to departure: A non-refundable deposit will be retained.
  • 74 to 60 days before departure: $400.00* per person
  • 59 to 30 days before departure: $500.00* per person
  • 29 to 16 days before departure: $600.00* per person
  • 15 days to 8 days before departure: $1,000.00* per person
  • 7 days or less prior to departure and no shows on day of departure: 100% forfeiture of the tour price per person

*Plus any additional charges assessed by land suppliers, hotels, rail and airlines, in addition to any revision fees.

*After departure, any unused portions of any tour itinerary, including hotel accommodations, sightseeing tours, extra hotel nights, airfare or other items included in the tour are non-refundable. The purchase of travel insurance is highly recommended.

Living Social & Travelzoo Voucher Promotions: Upon acceptance of your reservation, vouchers will be considered used and 100% non-refundable.

Medical reasons are not accepted as proof to waive cancellation penalties. Travel Protection Plan is highly suggested to protect travelers against involuntary medical cancellation and encountering the unexpected.

Written notice of cancellation must be received by Globotours either by mail, fax, or email. Oral cancellation by phone will not be accepted.

In addition to the above stated cancellation charges, if tickets for airlines, cruises or trains have already been issued or final confirmation has been received at the time of cancellation (regardless of number of days prior to departure), the traveler will be assessed an additional airline, cruise line, or train cancellation penalty and service charge pursuant to the supplier’s rules and regulations.

In the event of cancellation by your travel companion or roommate, you are responsible for the additional resultant single supplement.

Globotours reserves the right to issue airline tickets immediately upon receipt of your tour deposit.

TRAVEL PROTECTION PLAN

 

We strongly recommend that you insure your vacation against cancellation or unexpected expenses incurred as a result of an accident, illness, etc. Please note that many health insurance providers do not cover customers while traveling outside of the USA.  Look for travel insurance that includes travel accident and sickness coverage as well as Emergency Assistance. Globotours also recommends purchasing baggage insurance. We offer an optional protection plan at your own expense. Please direct any inquiries to Travelex, a third party insurance carrier. Call Travelex at toll-free 1-800-819-9004 or visit its website http://www.travelexinsurance.com/

TOUR FARE INCLUDES: (Fare is in US dollars, per person, based on double occupancy)

Land/Cruise Only Package

Passengers that elect to purchase land/cruise only packages are responsible for ALL air segments. Please review the itinerary carefully, paying special attention to the dates of arrival and departure, and plan your own air itinerary accordingly.
Special airfares from your hometown are available with the purchase of these tour packages. Please check our website for up-to-date offers. Offered airfare prices are good only with the concurrent purchase of these tour packages. A 75-day advance purchase is required at the offered prices.
Please see your chosen itinerary for arrival and departure cities.
Land Only passengers are responsible for arrival transfer (to hotel) and departure transfer (from hotel).
- Hotel check-in time is 2:00pm on the arrival day of the tour
- Hotel check-out time is 11:00am on the last day of the tour.

Land with Air Package

Passengers that elect to purchase air package along with the land/cruise tour package, a round-trip international economy class air ticket from the gateway city will be included with the tour. Gateway cities are Los Angeles, San Francisco and New York. Passengers that elect to purchase their own US domestic add-on air to the gateway city do so at their own risk; Globotours reserves the right to change international airline and will promptly notify passenger of any such change. Air carrier and routing are at the discretion of Globotours. Fuel surcharges and government-imposed taxes and fees are included in the advertised international airfare. After you have made full payment of the airfare, Globotours will not increase that fare unless the increase is due to an increase in government-imposed taxes and only if Globotours has notified you of the potential for such an increase and obtained your written consent before you made full payment. Before you make full payment, Globotours will not increase the airfare, whether because of a carrier-imposed surcharge or because of a government-imposed increase in taxes or fees, unless Globotours has notified you before any payment is received of the potential for such an increase and obtained your written consent. Some airfares may not be eligible for Frequent Flyer Mileage credit.

Hotel Accommodations

Hotel accommodations are based on two adults sharing one room with two twin beds, double occupancy. Triple room accommodations are allowed on some of our tour programs and subject to availability upon request. Solo traveler or customer who occupies his/her own room is required to pay a single room rate. Single room is subject to availability upon request

When the hotel listed in the tour is not available, a similar category hotel will be substituted without prior notice.

Hotel rates may not be eligible for Hotel Rewards Program.

Meals

Meals will be provided in hotels, local restaurants or onboard the cruise or flights as specified in the itinerary.

Sightseeing

While the sightseeing program is specified in the itinerary, its final arrangement will be determined by the local tour escort based on local circumstances which are beyond the control of Globotours, such as weather, acts of God, dangers, incidents at sea, fire, break down in machinery or equipment, acts of government or authorities and wars under local condition. However, we will adhere to the original itinerary as accurately as possible.

Admissions / Entrance Fees

All necessary main entrance fees for the programs or places mentioned in the itinerary will be included.

TOUR FARE DOES NOT INCLUDE

 

Round-trip airfare from your hometown (for Land Only Packages) or round-trip airfare from your hometown to the gateway city (for Land with Air Packages); meals not mentioned in itinerary; insurance premiums; charges arising from deviation; any expenses due to delay or changes of schedule, overbooking of accommodations, default of any third parties, sickness, weather, strike, acts of God, acts of terrorism, force majeure, acts of government’s civil disturbances, war, quarantine, customs regulations, epidemics, criminal activity or for any other cause beyond Globotours’ control; any personal charges such as passport and visa fees, excess baggage charges, phone bills, postage, laundry, drinks, etc.

GENERAL CONDITIONS

Unused Tour Features

Any unused tour features either on air or ground transportation or for land arrangements are not refundable or exchangeable.

Tour Price Guarantee
All tour prices in our brochure and website are in US dollars and are based on rates and costs in effect at the time of printing the brochure (August 1, 2015) or posting on the website.
Your tour price is guaranteed once Globotours has received your full payment, and has not previously obtained your written consent to the potential for an increase due to a government imposed tax or fee prior to full payment.

Departure Guarantee
All tours are guaranteed departures with a minimum of 2 adult passengers unless otherwise specified.

Health, Active Elements, Medical Conditions and Special Assistance
Some of our Tours incorporate active elements such as ingress and egress from buses and vessels, walking long distances, or sightseeing; you are responsible for familiarizing yourself with the level of activity that will be involved in your Tour. You must disclose at the time of booking (or at such later time when you become aware of such a condition) any existing physical or mental illness, disability, pregnancy or any other condition which may create a health hazard for yourself or others during the Tour or for which you may require medical attention or special accommodation during the Tour. We will make reasonable efforts to accommodate your needs, but you must notify us at the time of booking for a determination of what assistance we can reasonably provide. We regret that we cannot accommodate you if you have special needs for ordinary daily activities, such as walking and dining. In no instance will our Suppliers or we physically lift or assist you on to or off any vehicles. If we cannot accommodate your special needs, you must be accompanied by a companion who will be responsible for independently providing the needed assistance. Globotours recommends that travelers be in good health. Please consult your physician regarding your medical condition and ability to travel long distances. Globotours will make reasonable efforts to accommodate the special needs of disabled participants, but is not responsible for any denial of services by carriers, hotels, restaurants, or other suppliers.
We reserve the right to decline acceptance of anyone we consider unsuitable due to fitness level. We also reserve the right to remove you from the Tour, at your own expense, if your condition is such that it could create a hazard to you or others, or otherwise impact the enjoyment of other passengers.

Participation In and Conduct During The Tour
You are responsible for respecting the authority and following the directions of the Tour Guide and the laws of the countries in your Itinerary during a Tour. We may exclude you from participating in all or any part of the Tour if, in our sole discretion, your condition or behavior renders you unfit for the Tour or unfit for continuation once the Tour has begun. Unfitness may include, without limitation, any behavior that, regardless of its cause, is inappropriate or offensive or interferes with the delivery of Tour services or may constitute a hazard or embarrassment. In such case, our liability shall be strictly limited to refund of the recoverable cost of any unused portion of the Tour.
Should you decide for any reason not to participate in certain parts of the Tour or use certain goods included in the Tour, no refunds will be made for those unused parts of the Tour or goods.
You agree to indemnify and hold us harmless from and against any costs, damages, losses or liabilities arising out of (a) the actions or omissions of any minors traveling with you and (b) if you checked the box indicating that you are signing on behalf of yourself and your traveling companions, your companions’ claims that you were not authorized to agree to this Participant Agreement on their behalf.

Baggage
We assume no liability for loss or damage to baggage or delay of baggage in transit to and from a Tour or while on a Tour. We recommend purchasing a supplemental travel insurance package.

For up-to-date baggage allowance restrictions, always check with the appropriate airline for the latest regulations. Baggage allowance varies by airline and is subject to change at any time. Some airlines may impose additional charges if you choose to check in any baggage. Please contact your airline or refer to its web site for detailed information regarding your airline’s checked baggage policies prior to departure. Baggage allowance on overseas internal flights may vary from baggage allowance on international flights. Excess baggage charges and insurance is at the owner’s responsibility. Please ask Globotours if you would like a list of your confirmed carriers for overseas internal flights prior to departure in order to check baggage restrictions.

Deviation Charge
Deviation is subject to availability upon request. In addition to the airlines, hotels, or transfer surcharges, there will be a US$50 per person service charge for any deviation from the tour.

Travel Documents /e-Tickets
In general, all travel documents will be sent to you 21 days prior to departure via 2nd day priority or by email. Overnight delivery can be arranged at additional cost. If we obtained the entry visa for you, the passport will be sent with the travel documents.

Change Fee
A $50.00 per person fee for each revision, including addition or deletion of services, will be assessed for any changes in air and/or land arrangements (plus supplier’s penalties). Once documents/tickets are issued, changes are not permitted.

Documentation Required For Travel: Passports, Visas and Your Responsibilities
It is the responsibility of each passenger to obtain a passport with at least six months validity beyond completion of travel and must have enough empty pages for entry and exit stamps in your passport to ensure your entry and exit. The client accepts full responsibility for obtaining all travel documentation, including but not limited to passport, entry visa and permits prior to commencement of travel, and is solely responsible for any consequences resulting from missing or defective documentation. Any information or advice given by Globotours regarding visas, vaccinations, climate, what to pack, baggage, etc., is purely advisory and provided as a courtesy. Globotours is not responsible for any errors or omissions as to the information provided by third parties. Visas may be required to travel to your chosen destination and U.S. citizens should consult with the appropriate Consulates and Embassies. It is the responsibility of the individual traveler to secure the proper documentation prior to commencement of travel.

Rebooking

A change in departure date or from one tour to another after your original reservation has been processed is considered a cancelled trip, and cancellation fees will apply.

Charge for Children

Air Package: The rate for children 11 years old and under is 90% of the regular adult price.
Land Package: For children 11 years old and under, if they share a room with parents or two adults and without an extra bed, the cost is 80% of the regular adult price; if they need a bed in the same room with parent(s) or adult(s), the cost will be 90% of the regular adult price.
Children 12 and older will be charged at the regular adult price.

Shopping

Globotours’ tour managers, local guides and representatives will be happy to assist you with any shopping needs while on tour.  Globotours does not take any responsibility for any items purchased at shops on the tour.  You are strongly advised to observe US Customs restrictions when bringing home any goods from your tour. Refer to the U.S. Customs and Border Protection website at www.cbp.gov.

Client Privacy

Globotours will not discuss or disclose any details of our clients’ trip with any third party other than the clients’ authorized agent, the airlines, hotels, and land & cruise operators.

Errors and Omissions

Although Globotours makes a concerted attempt to verify the accuracy of statements made herein, Globotours is not responsible for typographical or printing errors, omissions or unintentional misrepresentations made in this brochure or on the website.

Responsibility of the Airlines

The airlines are not held responsible for any acts, omissions, or events during the time the passengers are not on board their aircraft or conveyances. The passenger’s contract in use by the airlines, when issued, shall constitute the sole contract between the airline and the passenger. Any and/or all transportation companies shall have or incur no responsibility for liability to any traveler aside from their liability as common carriers. Services performed and tickets issued by the air carrier are subject to rules and regulations relating to liabilities established by the Warsaw and Montreal Conventions and the terms and conditions of the airline contract.

Travel Advisories and Warnings and Health Alerts

It is the responsibility of the traveler to become informed about current travel advisories and warnings. Refer to the U.S. State Department’s travel website at www.travel.state.gov/content/travel/en.html or call 1-888-407-4747. For health alerts, refer to the Centers for Disease Control website at www.cdc.gov/ or call 1-800-232-4636.

Hazardous Materials Notice

Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. For further information, review the prohibited items webpage on the FAA website: www.faa.gov/about/initiatives/hazmat_safety/

Aircraft Disinsection:

Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft’s interior surfaces with a residual insecticide while passengers are not on board. For more information, visit: http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm

Important Note on Taxes, Fees, and Fuel Surcharges

The United States Department of Transportation mandates that airline fuel surcharges and all government taxes/fees be included in the advertised price of any tour package that includes airfare. Please keep in mind that Globotours has included fuel surcharges and all government taxes/fees in our brochure and website based on the print date (August 1, 2015) and post date. After you have made full payment of the airfare, Globotours will not increase that fare unless the increase is due to an increase in government-imposed taxes or fees and only if Globotours has notified you of the potential for such an increase and obtained your written consent before you made full payment. Before you make full payment, Globotours will not increase the airfare, whether because of a carrier-imposed surcharge or because of a government-imposed increase in taxes or fees, unless Globotours has notified you before any payment is received of the potential for such an increase and obtained your written consent.

 

Availability of tour packages at listed prices in the brochure is limited, and at the time you purchase your tour, prices may be changed. For the latest tour details and pricing, please check our website www.globotours.net or call our toll free number at 1-800-988-4833

BY OFFERING TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, GLOBOTOURS DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

RESPONSIBILITY

Globotours, as tour operator, acts only as an agent for contracted services. All travel arrangements included in this trip are made on the participant’s behalf upon the express condition that neither Globotours nor its agents shall be liable or held responsible in the absence of its (or their) negligence for any direct, indirect, consequential harm, or irregularity of any kind which may be accessioned by reason of any act or omission of any person or entity, including without limitation, any act of negligence or breach of contract of any third party such as an airline, train, motor coach, private car, cruise vessel, boat, or any other conveyance, hotel, sightseeing provider, local groundhandler, restaurant, etc., which is to or does supply any goods or services for this trip. Participant understands that Globotours neither owns nor operates such third party suppliers and accordingly agrees to seek remedies directly and only with those suppliers and not hold Globotours responsible for their acts, omissions or commissions. Without their limiting the foregoing, Globotours and its agents are not responsible for any losses or expenses due to delay or changes of schedule, over booking of accommodations, default of any third parties, sickness, weather, strike, acts of God, acts of terrorism, force majeure, acts of government’s civil disturbances, war, quarantine, customs regulations, epidemics, criminal activity or for any other cause beyond its control. All such losses or expenses have to be borne and paid for by the participant.

Globotours reserves the right to substitute hotels, and alter the itinerary, withdraw any tour and make any desirable alteration for the convenience of the operation of tours. Globotours reserves the right to cancel the tour prior to departure for any reason. Liability for such cancellation is limited to full refund of money received by Globotours, and this will constitute full settlement with the tour member.

Globotours reserves the right to decline to accept, or retain any person as tour participant, should such person’s health, mental condition, physical infirmity or general deportment impede the operation of the tour or the rights, welfare or enjoyment of other tour participants.

Baggage and baggage contents are solely the owner’s risk and expense, and baggage insurance is recommended. Globotours is not responsible for loss, theft, damage or delay to passenger’s baggage or baggage contents.

Globotours reserves the right to cancel the tour prior to departure for any reason. Liability for such cancellation is limited to full refund of money received by Globotours, and this will constitute full settlement with the tour member.

Globotours is not responsible for participant’s visa or passport requirements, nor will a refund of unused services be made, nor reimbursement of any additional expenditure if a participant is denied entry to a country for this or any other reason.

Globotours accepts no responsibility for value, reliability, quality or authenticity of any goods purchased while on tour or for any mailing, freight or shipping arrangements.

Globotours is not responsible for typographical or printing errors or omissions in this website or the brochure.

Globotours accepts no responsibility for cost, which may occur as a result of a participant failing to secure adequate insurance coverage, which coverage is highly recommended. Generally, your health insurance does not cover expenses outside the USA.

 ARBITRATION AS EXCLUSIVE DISPUTE RESOLUTION, WAIVER OF TRIAL BY JURY, AND CLASS ACTION WAIVER:

You agree to present any claims against us within ninety (90) days after the Tour ends and to file any suit within one (1) year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one (1) year. In lieu of litigation and jury trials, each of which is expressly waived, any dispute concerning, relating or referring to this Travel Agreement, the brochure, or any other literature concerning your trip or the Tour shall be resolved on a confidential basis exclusively by binding arbitration in Los Angeles, California, U.S.A. according to the then existing commercial rules of the American Arbitration Association. Any decision or award as a result of any such arbitration proceeding shall be in writing and shall provide an explanation for all conclusions of law and fact and shall include the assessment of costs, expenses, and reasonable attorneys’ fees. Any such arbitration shall be conducted by an arbitrator experienced in the travel industry and shall include a written record of the arbitration hearing. The parties reserve the right to object to any individual who shall be employed by or affiliated with a competing organization or entity. An award of arbitration may be confirmed in a court of competent jurisdiction. Such proceeding will be governed by the substantive law of the State of California, U.S.A.. The arbitrator(s) and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this Travel Agreement, including but not limited to any claim that all or any part of this Travel Agreement is void or voidable.

You agree to the exclusive resolution of disputes you may have against Globotours is through individual arbitration on your own behalf instead of through any class action. Even if the applicable law provides otherwise, you agree that any arbitration against Globotours whatsoever shall be litigated by you and not as a member of any class or as part of a class action, and you expressly agree to waive any law entitling you to participate in a class action.

The general conditions under which you agree to utilize the services of Globotours may not be amended in any way, except in writing, by an authorized officer of Globotours. By utilizing the services of Globotours, you agree that the exclusive venue for all claims shall be the County of Los Angeles, State of California, U.S.A., and such claims shall be determined according to the laws and jurisdiction of the State of California, U.S.A..

(02152016)

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