Terms & Conditions

BOOKING PROCEDURES

Please read the conditions of travel as your booking is subject to the terms & conditions listed below. A contract is entered into once your travel agent or Globotours receives your deposit and we accept and confirm the booking. Please note that travel arrangements are not confirmed until stated so in writing by Globotours. Payment of any monies constitutes acceptance and understanding of Globotours’ Terms & Conditions as laid out below, as listed on our website and in our pre travel documentation.

GENERAL INFORMATION & CONDITIONS

RESERVATION

When making a reservation, you must ensure that your name (and the name of any person(s) for whom you are making a reservation) matches exactly the name as it appears on your (or the person(s) for whom you are making the booking’s) passport.

CANCELLATION

TRAVEL PROTECTION PLAN

Now’s the time to consider purchasing a travel protection plan to protect your travel investment. For more information on the available plans or to enroll, click here to enroll online or contact Travelex Insurance Services at 800-228-9792 and reference location number 05-0012.

Travel Insurance is underwritten by, Berkshire Hathaway Specialty Insurance Company (formerly known as Stonewall Insurance Company), 1314 Douglas Street, Suite 1400, Omaha, NE 68102. 11.17 W20

TOUR FARE INCLUDES: (Fare is in US dollars, per person, based on double occupancy)

Land/Cruise Only Package

Passengers that elect to purchase land/cruise only packages are responsible for ALL air segments. Please review the itinerary carefully, paying special attention to the dates of arrival and departure, and plan your own air itinerary accordingly.
Special airfares from your hometown are available with the purchase of these tour packages. Please check our website for up-to-date offers. Offered airfare prices are good only with the concurrent purchase of these tour packages. A 75-day advance purchase is required at the offered prices.
Please see your chosen itinerary for arrival and departure cities.
Land Only passengers are responsible for arrival transfer (to hotel) and departure transfer (from hotel).
– Hotel check-in time is 3:00 pm on the arrival day of the tour
– Hotel check-out time is 11:00am on the last day of the tour.

Land with Air Package

Passengers that elect to purchase air package along with the land/cruise tour package, a round-trip international economy class air ticket from the gateway city will be included with the tour. Gateway cities are Los Angeles, San Francisco and New York. Passengers that elect to purchase their own US domestic add-on air to the gateway city do so at their own risk; Globotours reserves the right to change international airline and will promptly notify passenger of any such change. Air carrier and routing are at the discretion of Globotours. Fuel surcharges and government-imposed taxes and fees are included in the advertised international airfare. After you have made full payment of the airfare, Globotours will not increase that fare unless the increase is due to an increase in government-imposed taxes and only if Globotours has notified you of the potential for such an increase and obtained your written consent before you made full payment. Before you make full payment, Globotours will not increase the airfare, whether because of a carrier-imposed surcharge or because of a government-imposed increase in taxes or fees, unless Globotours has notified you before any payment is received of the potential for such an increase and obtained your written consent.

All airline tickets are non-refundable once confirmed. Some airfares may not be eligible for Frequent Flyer Mileage credit.

Hotel Accommodations

Hotel accommodations are based on two adults sharing one room with two twin beds, double occupancy. Triple room accommodations are allowed on some of our tour programs and subject to availability upon request. Solo traveler or customer who occupies his/her own room is required to pay a single room rate. Single room is subject to availability upon request

When the hotel listed in the tour is not available, a similar category hotel will be substituted without prior notice.

Hotel rates may not be eligible for Hotel Rewards Program.

Meals

Meals will be provided in hotels, local restaurants or onboard the cruise or flights as specified in the itinerary.

Sightseeing

While the sightseeing program is specified in the itinerary, its final arrangement will be determined by the local tour escort based on local circumstances which are beyond the control of Globotours, such as weather, delay or cancel of flight, acts of God, dangers, incidents at sea, fire, break down in machinery or equipment, acts of government or authorities and wars under local condition. However, we will adhere to the original itinerary as accurately as possible.

Admissions / Entrance Fees

All necessary main entrance fees for the programs or places mentioned in the itinerary will be included.

TOUR FARE DOES NOT INCLUDE

Round-trip airfare from your hometown (for Land Only Packages) or round-trip airfare from your hometown to the gateway city (for Land with Air Packages); meals not mentioned in itinerary; insurance premiums; charges arising from deviation; any expenses due to delay or changes of schedule, overbooking of accommodations, default of any third parties, sickness, weather, strike, acts of God, acts of terrorism, force majeure, acts of government’s civil disturbances, war, quarantine, customs regulations, epidemics, criminal activity or for any other cause beyond Globotours’ control; any personal charges such as passport and visa fees, excess baggage charges, phone bills, postage, laundry, drinks, etc.

GENERAL CONDITIONS

Unused Tour Features

Any unused tour features either on air or ground transportation or for land arrangements including but not limited to optional excursions, tours, meals, hotel accommodations and upgrades are non-refundable, non-transferable and non-exchangeable.

Tour Price

All tour prices are in US dollars.  When the total number of tour members should fall below ten persons, Globotours reserves the right to cancel the tour.   Promotional codes cannot be combined with any other promotional offers and/or Groupon Getaways /Living Social vouchers.

Tour price Guarantee
Your tour price is guaranteed once Globotours has received your full payment. Only flight schedule changes which require additional nights and cost to be added to the package will result in an assessment to each passenger.

Health, Active Elements, Medical Conditions and Special Assistance
Some of our Tours incorporate active elements such as ingress and egress from buses and vessels, walking long distances, or sightseeing; you are responsible for familiarizing yourself with the level of activity that will be involved in your Tour. You must disclose at the time of booking (or at such later time when you become aware of such a condition) any existing physical or mental illness, disability, pregnancy or any other condition which may create a health hazard for yourself or others during the Tour or for which you may require medical attention or special accommodation during the Tour. We will make reasonable efforts to accommodate your needs, but you must notify us at the time of booking for a determination of what assistance we can reasonably provide. We regret that we cannot accommodate you if you have special needs for ordinary daily activities, such as walking and dining. In no instance will our Suppliers or we physically lift or assist you on to or off any vehicles. If we cannot accommodate your special needs, you must be accompanied by a companion who will be responsible for independently providing the needed assistance. Globotours recommends that travelers be in good health. Please consult your physician regarding your medical condition and ability to travel long distances. Globotours will make reasonable efforts to accommodate the special needs of disabled participants, but is not responsible for any denial of services by carriers, hotels, restaurants, or other suppliers.
We reserve the right to decline acceptance of anyone we consider unsuitable due to fitness level. We also reserve the right to remove you from the Tour, at your own expense, if your condition is such that it could create a hazard to you or others, or otherwise impact the enjoyment of other passengers.

Participation In and Conduct During The Tour
You are responsible for respecting the authority and following the directions of the Tour Guide and the laws of the countries in your Itinerary during a Tour. We may exclude you from participating in all or any part of the Tour if, in our sole discretion, your condition or behavior renders you unfit for the Tour or unfit for continuation once the Tour has begun. Unfitness may include, without limitation, any behavior that, regardless of its cause, is inappropriate or offensive or interferes with the delivery of Tour services or may constitute a hazard or embarrassment. In such case, our liability shall be strictly limited to refund of the recoverable cost of any unused portion of the Tour. Should you decide for any reason not to participate in certain parts of the Tour or use certain goods included in the Tour, no refunds will be made for those unused parts of the Tour or goods.
You agree to indemnify and hold us harmless from and against any costs, damages, losses or liabilities arising out of (a) the actions or omissions of any minors traveling with you and (b) if you checked the box indicating that you are signing on behalf of yourself and your traveling companions, your companions’ claims that you were not authorized to agree to this Participant Agreement on their behalf.

Baggage

Baggage is at owner’s risk throughout.  Globotours is not responsible for loss, theft, damage or delay to passenger’s luggage.  Globotours assumes no liability of loss or damage to baggage or delay of baggage in transit to and from a Tour or while on a Tour.   For up-to-date baggage allowance restrictions, always check with the appropriate airline for the latest regulations.  Baggage allowance varies by airline and is subject to change at any time.  Some airlines may impose additional charges if you choose to check in any baggage. Baggage allowance on China or overseas internal flights may vary from baggage allowance on international flights.  Excess baggage charge and insurance is at the owner’s responsibility.  Please contact your airline or refer to its website for detailed information regarding your airline’s checked baggage policies prior to departure.

Deviation Charge

Any deviation to your itinerary (including but not limited to early departure or late return) is subject to availability. In addition to any airline(s), hotel(s), relevant supplier’s or transfer surcharge(s), you will be charged a minimum deviation fee of $60 per person for any deviation from the tour.

Travel Documents/E-Tickets

In general, all travel documents will be sent to you approximately 21 days prior to departure via 2nd day priority or via email. Overnight delivery can be arranged at an additional cost. If we obtained an entry visa for you, the passport will be sent with the travel documents.

Change Fee

A $75.00 per person fee for each revision, including addition or deletion of services, will be assessed for any changes in air and/or land arrangements (plus supplier’s penalties). Traveler names on a reservation cannot be changed or switched from one individual to another.  No changes are permitted after a reservation is paid in full.

Rebooking

A change in departure date or from one tour to another after your original reservation has been processed is considered a cancelled trip, and cancellation fees will apply.

Passport

All passengers must be in possession of a valid passport required for entry, departure and travel through each destination along the itinerary of the tour.  All passports must be valid for at least 6 months past the return date of your trip.  Your passport must have enough blank pages (excluding amendment pages) available for entry and exit stamps issued when entering and exiting immigration points. For non-US passport holders, please consult with your local embassy or consulate.

Visa

It is the responsibility of travelers to obtain proper visas in a timely manner prior to the trip departure date.  For non-US passport holders, please consult with the relevant embassies directly in regards to visa requirements.  The customer accepts full responsibility for obtaining all necessary documents, visas and permits prior to the tour departure, and is solely responsible for any adverse consequences resulting from missing proper documentation.  Other requirements and fees may be applicable for non-US passport holders, please consult with the consulate of the country you are visiting.

If you are applying for your own visa, a copy of your passport & entry visa should be sent to Globotours. All document and tickets will be issued using the name you provide for yourself (and accompanying traveler’s) on the reservation during the booking process.

The visa fee is non-refundable for any reason and is subject to change at any time.

Globotours is not responsible if you are denied entrance for any reason at any foreign country, even if you hold a valid passport and entry visa.

Globotours is not responsible if you are denied a China Visa for any reason, even if you hold a valid passport.

Visa requirements may change at any time.  Please check with the Embassy or Consulate of the country which you will be traveling to.

Please note if you choose to purchase our services to obtain a visa your reservation must be paid in full before we can begin processing your visa.

Any information or advice given by Globotours regarding visas, vaccinations, climate, what to pack, baggage, etc., is purely advisory and provided as a courtesy. Globotours is not responsible for any errors or omissions as to the information provided by third parties. Visas may be required to travel to your chosen destination and U.S. citizens should consult with the appropriate Consulates and Embassies. It is the responsibility of the individual traveler to secure the proper documentation prior to commencement of travel.

Charge for Children

For Children 11 years and under, if they share room with the parents and do not require an extra bed, the cost is 80% of a regular adult price; if the child needs an extra bed in the same room with their parent(s) or adult (s), the cost will be 90% of the regular adult price. (applicable for China and Southeast Asia Land & Air tour packages)

For Children 11 years and under, if they share a room with their parents and do not require an extra bed, the cost is $100 less than the regular adult price.  (applicable for Japan tour packages and all Land Only packages)

Children 12 and older at the time of travel will be charged at the regular adult price.

Infants under 2 years will be charged a flat rate of $500.

Shopping

To meet your shopping needs, certain shopping stops during the tour have been arranged by the local handling agency. Although Globotours’ tour directors, local guides or representatives will be happy to assist you with any shopping requirements, we do not take any responsibility for any items purchased at shops on the tour. Any after sales correspondence must be between the customer and the shops. You are strongly advised to observe US Customs restrictions when bringing home any goods from tour. (see www.cbp.gov)

Single Supplement Fee

Prices are per person based on double occupancy. A single supplement fee will apply for solo travelers.  In the event of cancellation by your travel companion or roommate, you will be responsible for the additional resultant single supplement charge.

Airport Transfers

Globotours tour guides or airport representatives will wait for arriving tour members outside the airport baggage claim area for up to 90 minutes after the landing time of the tour member’s flight before departing from the airport with transportation to the hotel.  If for any reason a tour member does not meet the Globotours representative within 90 minutes after the landing time of the tour member’s flight, the tour member will be responsible for his or her own transportation from the airport to the hotel, along with all associated expenses

Client Privacy

Globotours will not discuss or disclose any details of our clients’ trip with any third party other than the clients’ authorized agent, the airlines, hotels, and land & cruise operators.

Errors and Omissions

Although Globotours makes a concerted attempt to verify the accuracy of statements made herein, Globotours is not responsible for typographical or printing errors, omissions or unintentional misrepresentations made in this brochure or on the website.

Airfare Policy

All Airfares purchased through Globotours for travel beginning in the United States are provided by air carriers who are independent operators and are not owned, managed or operated by Globotours. Your airline ticket is a contract between you and the air carrier only. By purchasing your air services through Globotours, you agree to waive all liability to Globotours for such air services.

Globotours is in no way responsible for airline cancelations, reschedules, or delays to a flight for any reason whatsoever. If you purchase air through Globotours, we will try to assist you in making new arrangements, providing you have not already checked in with your airline carrier for your first flight segment.

If you have already checked in, you must liaise directly with your airline to reach your destination or to make any alternate arrangements including amendments to return services. Please be advised that airline fees will usually apply for modifications to air schedules not related to airline imposed flight cancellations, reschedules or delays. These fees will be payable to the airline directly at time of request. If you miss your departure flight or connection, it is your responsibility to work with the airline on which you are ticketed to reach your destination. No refunds will be provided by Globotours for portions of trips missed due to canceled, rescheduled or delayed flights after airport check-in, nor is Globotours responsible for any additional expenses you may incur prior to joining your trip if you miss your departure flight or flight connection.

For airfares purchased through Globotours, if any air schedule requires an overnight stay in a gateway city, Globotours can assist you with hotel reservations; notwithstanding this, the cost of the overnight stay (including but not limited to hotel and meals) is at your expense. Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time. If you make your own flight arrangements, Globotours will not be responsible for any loss resulting from cancellation or changes in international gateways, itineraries or travel dates. We strongly advise that you check the airline’s terms & conditions regarding penalties for changes prior to purchasing airline tickets.

Under the Secure Flight Program enacted by the U.S. Department of Homeland Security, the Transportation Security Administration (TSA) requires airlines to collect information from you for the purposes of watch list matching. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. At time of booking a vacation with air reservations, Globotours will collect the required information and add to your air booking to pass to the airline(s) for the Secure Flight Program. The information includes your full name (as it appears on photo ID used for travel), date of birth, gender and redress number (if available). Failure to provide the required TSA information at time of booking will result in the loss of confirmed flights and airfare price as this information is required for ticketing. Rebooking lost airfare is subject to schedule availability at time of rebooking and may result in alternate flight schedules and/or increases in airfare price. Any increase in airfare price is payable by you.

Travel Advisories, Warnings and Health Alerts

It is the responsibility of the traveler to become informed about current travel advisories and warnings. Refer to the U.S. State Department’s travel website at www.travel.state.gov/content/travel/en.html or call 1-888-407-4747. For health alerts, refer to the Centers for Disease Control website at www.cdc.gov/ or call 1-800-232-4636.

Hazardous Materials Notice

Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. For further information, review the prohibited items webpage on the FAA website: www.faa.gov/about/initiatives/hazmat_safety/

Aircraft Disinsection:

Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft’s interior surfaces with a residual insecticide while passengers are not on board. For more information, visit: http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm

Important Note on Taxes, Fees, and Fuel Surcharges

The United States Department of Transportation mandates that airline fuel surcharges and all government taxes/fees be included in the advertised price of any tour package that includes airfare. Please keep in mind that Globotours has included fuel surcharges and all government taxes/fees in our brochure and website based on the print date (Nov 01, 2017) and post date. After you have made full payment of the airfare, Globotours will not increase that fare unless the increase is due to an increase in government-imposed taxes or fees and only if Globotours has notified you of the potential for such an increase and obtained your written consent before you made full payment. Before you make full payment, Globotours will not increase the airfare, whether because of a carrier-imposed surcharge or because of a government-imposed increase in taxes or fees, unless Globotours has notified you before any payment is received of the potential for such an increase and obtained your written consent.

Availability of tour packages at listed prices in the brochure is limited, and at the time you purchase your tour, prices may be changed. For the latest tour details and pricing, please check our website www.globotours.net or call our toll free number at 1-800-988-4833

BY OFFERING TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, GLOBOTOURS DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

RESPONSIBILITY

Globotours, as tour operator, acts only as an agent for contracted services. All travel arrangements included in this trip are made on the participant’s behalf upon the express condition that neither Globotours nor its agents shall be liable or held responsible in the absence of its (or their) negligence for any direct, indirect, consequential harm, or irregularity of any kind which may be accessioned by reason of any act or omission of any person or entity, including without limitation, any act of negligence or breach of contract of any third party such as an airline, train, motor coach, private car, cruise vessel, boat, or any other conveyance, hotel, sightseeing provider, local groundhandler, restaurant, etc., which is to or does supply any goods or services for this trip. Participant understands that Globotours neither owns nor operates such third party suppliers and accordingly agrees to seek remedies directly and only with those suppliers and not hold Globotours responsible for their acts, omissions or commissions. Without their limiting the foregoing, Globotours and its agents are not responsible for any losses or expenses due to delay or changes of schedule, over booking of accommodations, default of any third parties, sickness, weather, strike, acts of God, acts of terrorism, force majeure, acts of government’s civil disturbances, war, quarantine, customs regulations, epidemics, criminal activity or for any other cause beyond its control. All such losses or expenses have to be borne and paid for by the participant.

Globotours reserves the right to substitute hotels, and alter the itinerary, withdraw any tour and make any desirable alteration for the convenience of the operation of tours. Globotours reserves the right to cancel the tour prior to departure for any reason. Liability for such cancellation is limited to full refund of money received by Globotours, and this will constitute full settlement with the tour member.

Globotours reserves the right to decline to accept, or retain any person as tour participant, should such person’s health, mental condition, physical infirmity or general deportment impede the operation of the tour or the rights, welfare or enjoyment of other tour participants.

Baggage and baggage contents are solely the owner’s risk and expense, and baggage insurance is recommended. Globotours is not responsible for loss, theft, damage or delay to passenger’s baggage or baggage contents.

Globotours reserves the right to cancel the tour prior to departure for any reason. Liability for such cancellation is limited to full refund of money received by Globotours, and this will constitute full settlement with the tour member.

Globotours is not responsible for participant’s visa or passport requirements, nor will a refund of unused services be made, nor reimbursement of any additional expenditure if a participant is denied entry to a country for this or any other reason.

Globotours accepts no responsibility for value, reliability, quality or authenticity of any goods purchased while on tour or for any mailing, freight or shipping arrangements.

Globotours is not responsible for typographical or printing errors or omissions in this website or the brochure.

Globotours accepts no responsibility for cost, which may occur as a result of a participant failing to secure adequate insurance coverage, which coverage is highly recommended. Generally, your health insurance does not cover expenses outside the USA.

 ARBITRATION AS EXCLUSIVE DISPUTE RESOLUTION, WAIVER OF TRIAL BY JURY, AND CLASS ACTION WAIVER:

You agree to present any claims against us within ninety (90) days after the Tour ends and to file any suit within one (1) year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one (1) year. In lieu of litigation and jury trials, each of which is expressly waived, any dispute concerning, relating or referring to this Travel Agreement, the brochure, or any other literature concerning your trip or the Tour shall be resolved on a confidential basis exclusively by binding arbitration in Los Angeles, California, U.S.A. according to the then existing commercial rules of the American Arbitration Association. Any decision or award as a result of any such arbitration proceeding shall be in writing and shall provide an explanation for all conclusions of law and fact and shall include the assessment of costs, expenses, and reasonable attorneys’ fees. Any such arbitration shall be conducted by an arbitrator experienced in the travel industry and shall include a written record of the arbitration hearing. The parties reserve the right to object to any individual who shall be employed by or affiliated with a competing organization or entity. An award of arbitration may be confirmed in a court of competent jurisdiction. Such proceeding will be governed by the substantive law of the State of California, U.S.A.. The arbitrator(s) and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this Travel Agreement, including but not limited to any claim that all or any part of this Travel Agreement is void or voidable.

You agree to the exclusive resolution of disputes you may have against Globotours is through individual arbitration on your own behalf instead of through any class action. Even if the applicable law provides otherwise, you agree that any arbitration against Globotours whatsoever shall be litigated by you and not as a member of any class or as part of a class action, and you expressly agree to waive any law entitling you to participate in a class action.

The general conditions under which you agree to utilize the services of Globotours may not be amended in any way, except in writing, by an authorized officer of Globotours. By utilizing the services of Globotours, you agree that the exclusive venue for all claims shall be the County of Los Angeles, State of California, U.S.A., and such claims shall be determined according to the laws and jurisdiction of the State of California, U.S.A..